Service Network and Know-how Transfer

It makes no difference whether you own a 1949 tractor or a building machinery fleet with state of the art engine technology, as an owner of a DEUTZ engine you are automatically a member of the world-wide DEUTZ Community.


A community which puts its trust in the classic virtues of “Made in Germany” and has a strong bond with the DEUTZ brand.


Owning a DEUTZ was always something special and one of the most important pillars of this community is: the well functioning world-wide service network.


The perfect interaction of man and machine is decisive for success in hard everyday production; that is why we pay particular attention to the areas of documentation and training. A comprehensive aftersales service is the basis for satisfied customers, both equipment manufacturers and owners.


Our service network stands on two legs, a material one and an ideological one.


The material basis are the logistical and personnel conditions, to accompany your DEUTZ engine a life long and supply it with genuine parts or operating fluids.

 

  • That is the well structured and well organised service
    network which is at your disposal 24 hours a day all over the world.

 

  • That is the genuine parts which are always state-of-the-art and carefully tested.

 

  • And, last not least, that is our experienced and motivated personnel for whom serving the customer is not a tedious obligation but a welcome challenge. A phone call suffices to get hold of a service technician. If you need a genuine part, we can usually get it to you within 24 hours.


The ideological basis consists of a high identification with DEUTZ basic principles of all the people involved in the process.

 

  • With the pioneering spirit of our founders which still
    enables quick, unconventional solutions in the interest of our customers today.

 

  • With the commitment which only really well trained and enthusiastic employees can show.

 

  • And last but not least with the respect for you, our
    customers, which is reflected in the willingness to offer help and support anytime, anywhere.


The sum of all these factors is DEUTZ Life Time Support, DEUTZ quality in every respect, an engine life long.


We and our service partners will be glad to take care of the repair, maintenance and servicing of your engine. We offer contracts specially adapted to the respective application. If you want to do this work yourself, you should use the DTLS training programme because the degree of qualification and training of the operating team is crucial for the equipment availability and reliability. We therefore have highly modern training centres for our customers, dealers and service partners and also hold training courses on site on our customers’ premises.


We make special demands on our service partners. Intensive, regular training ensures that they are all familiar with the state of the art of DEUTZ engine technology especially in view of the constantly changing exhaust regulations.


Comprehensive and daily updated parts documentation with the latest software enables quick and accurate identification of the parts of all 1.5 million DEUTZ engines which are currently being used all over the world.


For our OEM customers we also offer the whole range of
logistic services consisting of OES-specific packing, storage, customer order handling, invoicing and dispatch.

 

To our Service Partner!